Shipping & Delivery

Delivery dates and rates are not guaranteed, but if stated, are based upon the best information available on the item and location. All custom orders are estimated to ship between 6 and 10 weeks. If more than one visit is necessary to compete a delivery an additional fee equal to the original delivery charge may be added. If the delivery date needs to be rescheduled by Domus Outdoor or its customer, 7 days notice should be given to prevent additional charges. Upon cancellation of order after a delivery has been attempted the delivery fee is non-refundable. 

Order Tracking

Upon placing order, a confirmation email will be emailed to your email address on file. If you are having trouble checking your order please contact Domus Outdoor. 

Damage Claims

Domus Outdoor inspects all items upon receipt from factory and will take immediate steps to order a replacement item if an item arrives damaged. All damage claims occurring from a Domus Outdoor delivery must be reported upon receipt, to delivery personnel immediately and DELIVERY REFUSED. Domus Outdoor will handle any communication with the shipping provider directly regarding any potential claims and or problems arising from shipping; thus, there is no need to purchase shipping insurance on your items.

Shipping and Processing fees

We can ship to virtually any address in the nation. However, there are restrictions on some products, as well as potential limitations with certain destinations. If you have any questions please call us at 512-905-9284.

Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. 

Delivery estimates are good faith estimates only. Domus Outdoor will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.

Shipping costs often vary, depending on the destination and item. Shipping rates are not guaranteed, but if stated, are based upon the best information available; and unless otherwise stated in writing, are subject to change without notice. 

INSPECT THE SHIPMENT IMMEDIATELY UPON DELIVERY, as all damage claims must be reported immediately upon receipt of goods. In the event an item arrives broken, please keep the item and all packaging materials in its original carton with the shipping label. You must note "DAMAGED" on the freight slip in writing and DELIVERY REFUSED(Please contact shipping provider directly regarding any potential claims and or problems arising from shipping)

This Web Site and all Content available on this Web Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that Domus Outdoor shall not be liable for any damages of any kind related to your use of this Web Site.

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